jilihh Privacy Policy

01 Introduction

Welcome to jilihh. This Privacy Policy describes how jilihh Casino ("jilihh," "we," "us," or "our") collects, uses, shares, and protects your personal information when you access or use our website at jilihh.cam, our mobile applications, or any related services (collectively, the "Platform").

jilihh is committed to safeguarding your privacy in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its implementing rules and regulations issued by the National Privacy Commission (NPC), and applicable PAGCOR regulatory directives. By accessing or registering on the jilihh Platform, you acknowledge that you have read, understood, and agree to the collection and use of your information as described in this Privacy Policy.

This Policy applies to all players, registered account holders, and visitors who interact with jilihh — whether you are browsing from Manila, Cebu, Davao, Quezon City, Makati, or anywhere else across the Philippines.

02 Information We Collect

jilihh collects personal information to provide you with a secure, compliant, and personalized gaming experience. The categories of data we collect include:

2.1 Account Registration Data

• Full legal name, date of birth (to verify 21+ age requirement as mandated by PAGCOR), and gender
• Valid email address and mobile number (for GCash/PayMaya verification purposes)
• Government-issued ID details for Know Your Customer (KYC) verification
• Residential address, city, and province within the Philippines

2.2 Financial and Transaction Data

• Payment method details (GCash mobile number, PayMaya account, BPI/BDO/Metrobank account numbers — stored in encrypted form only)
• Deposit and withdrawal transaction histories
• Bet records, game histories, and wagering activity logs

2.3 Technical and Device Data

• IP address, browser type, device model, and operating system
• Geolocation data (country and region level, for access restriction compliance)
• Session timestamps, click-stream behavior, and Platform navigation logs
• Cookies and similar tracking technologies (see Section 7)

2.4 Communications Data

• Customer support chat transcripts and email correspondence
• Feedback, survey responses, and voluntary information you provide to our support team

03 How We Use Your Information

The table below summarizes the primary purposes for which jilihh processes your personal data and the legal basis for each:

04 Disclosure of Your Information

jilihh does not sell your personal data. We may disclose your information only in the following limited circumstances:

• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies when required by law or court order.
• Payment processors: GCash, PayMaya, BDO, BPI, Metrobank, Visa, and Mastercard, strictly for processing your financial transactions.
• Identity verification providers: Accredited third-party KYC service providers operating under confidentiality agreements.
• Technology infrastructure partners: Hosting providers, security auditors, and cloud service providers who process data on our behalf under strict data processing agreements.
• Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred. We will provide advance notice in such cases.

All third parties with whom we share data are contractually required to process your information solely for the specified purpose and to maintain security standards equivalent to or exceeding those of jilihh.

05 Data Retention

jilihh retains your personal data for as long as your account is active or as necessary to fulfill the purposes described in this policy. Specific retention periods are:

• Account data: Retained for the duration of your account plus a minimum of 5 years after account closure, as required by AMLA regulations applicable to gaming operators.
• Transaction records: Minimum of 5 years per AMLC Regulatory Issuance No. 1 series of 2021.
• KYC documents: Minimum of 5 years after the end of the business relationship.
• Marketing data: Retained only until you withdraw consent or request erasure.
• Support communications: Up to 2 years from date of last interaction.

After the applicable retention period, data is securely deleted or anonymized in accordance with NPC-approved data disposal protocols.

06 Your Rights as a Data Subject

Under the Data Privacy Act of 2012, Filipino players registered on jilihh have the following rights with respect to their personal information:

• Right to be informed: You have the right to know how your data is being collected, processed, and used.
• Right to access: You may request a copy of the personal data we hold about you at any time.
• Right to correction: You have the right to have inaccurate or incomplete data corrected without undue delay.
• Right to erasure/blocking: You may request the deletion or blocking of your personal data where there is no legal ground for its continued processing.
• Right to object: You may object to the processing of your personal data for direct marketing or profiling purposes.
• Right to data portability: You may request your data in a machine-readable format for transfer to another service provider.
• Right to lodge a complaint: You have the right to file a complaint with the National Privacy Commission (NPC) if you believe your rights under RA 10173 have been violated.

To exercise any of these rights, please contact our Data Protection Officer at the email address listed in Section 10. We will respond to all verified requests within 15 business days.

07 Cookies and Tracking Technologies

jilihh uses cookies and similar technologies to operate the Platform, improve user experience, and perform analytics. The types of cookies we use include:

• Strictly necessary cookies: Required for core Platform functions such as maintaining your login session and processing transactions. These cannot be disabled.
• Performance/analytics cookies: Used to understand how players interact with jilihh — for example, which game categories are most popular or where users encounter friction.
• Functional cookies: Store your preferences such as language settings and display configuration.
• Targeting/marketing cookies: Used only with your explicit consent to show relevant promotions. You can withdraw consent at any time via your browser settings or our cookie preference center.

You can control and manage cookies through your browser settings. Note that disabling strictly necessary cookies may impair Platform functionality, including your ability to log in or complete transactions.

08 Data Security

jilihh implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• Transport Layer Security (TLS 1.3): All data in transit is encrypted using 256-bit TLS.
• AES-256 encryption at rest: Sensitive data fields (passwords, payment identifiers) are encrypted at the database level.
• Multi-factor authentication (MFA): Available and encouraged for all jilihh accounts.
• Role-based access controls: Internal access to personal data is strictly limited to authorized personnel on a need-to-know basis.
• Regular security audits: We conduct periodic penetration testing and security assessments by independent third-party firms.
• Incident response plan: In the event of a data breach that poses a real risk to your rights and freedoms, jilihh will notify affected users and the NPC within 72 hours of becoming aware of the breach, as required by NPC Circular 16-03.

09 Children and Age Verification

jilihh does not knowingly collect personal information from individuals under the age of 21. In compliance with PAGCOR regulations, all casino and betting services on jilihh are strictly restricted to players who are 21 years of age or older.

During registration, we require date of birth information and conduct KYC verification to enforce this age restriction. If we discover that a registered user is under 21, we will immediately suspend their account, void any pending transactions, and delete their personal data in accordance with our data erasure procedures. Parents or guardians who believe their child has registered on jilihh should contact us immediately.

10 Contact and Data Protection Officer

For any questions, concerns, or requests related to this Privacy Policy or your personal data, you may contact jilihh's designated Data Protection Officer (DPO):

• Email: [email protected] (plain text — not a clickable link)
• Response time: We aim to acknowledge all privacy inquiries within 3 business days and resolve them within 15 business days.

If you are dissatisfied with our response, you have the right to escalate your concern directly to the National Privacy Commission (NPC) of the Philippines.

11 Changes to This Privacy Policy

jilihh reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

• Post the updated policy on this page with a revised "Last Updated" date
• Send an in-platform notification to registered users
• Where required by applicable law, seek fresh consent from affected users

Your continued use of the jilihh Platform following the effective date of any updated Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how jilihh protects your information.